DPP Host Retailer Terms

Version of 29 October 2026

These Retailer Terms are an addendum to the DPP Host Terms of Service (the "Terms"). Words defined in the Terms have the same meaning here.

Definitions. The "Brand" is the Organisation of a brand that links the Retailer. The "Retailer" is the Customer whose Organisation a Brand links, as a "Shop" (it sells the Brand's products to consumers) or as a "Distributor" (it receives the Brand's products and passes them on to shops); a business may hold one link of each kind with a Brand. A "Handover" registers a product to a person through DPP Host when the Shop sells it to them; the "Buyer" is that person. A "Delivery" is the list of products a business records in DPP Host as sent to another business. "Stock" is the products DPP Host records as held by a business. A "Receipt" is the proof of purchase a Shop adds to a Handover.

Part A. Every Retailer

1. Scope. These Retailer Terms add to the Terms for the Retailer. On Handovers, Deliveries, Stock and Receipts they prevail over the Terms. They apply to each Brand that links the Retailer, for that Brand's products: this Part A to every link, Part B to a Shop's link and Part C to a Distributor's.
2. No access to owners. The Retailer gets no access to owner data. It does not try to find out whether a product has an owner, or who.
3. The Brand decides. The Brand chooses which of its products the Retailer may hand over or receive, and a Distributor's countries, and may change that or remove the Retailer at any time. The Retailer's open Handovers of products no longer covered then end. Registrations already made stay with the Buyers, and the Retailer's Stock stays recorded as it is. A link gives the Retailer no other right from the Brand.
4. The Brand sees its products' Stock. The Brand sees the Retailer's Stock and Deliveries of the Brand's products: which products the Retailer holds, received, passed on or marked lost or stolen, from and to which business, and when. The Retailer sees the Stock it holds and the Deliveries it sent or received, and never another business's.
5. Deliveries. The Retailer records as a Delivery only products it physically sent to the business it names, and undoes a sent Delivery only when it was recorded by mistake. A Delivery moves the products into the receiving business's Stock when it is sent; the receiving business confirms nothing.
6. Lost and stolen. The Retailer marks Stock lost or stolen only when it is, and marks it found when it turns up. Nobody can register a marked product until it is found.
7. Codes stay with the product. The Retailer never puts a product's claim code or handover code on a delivery note, an invoice or any other document between businesses, and never registers a product of its Stock to itself, its staff or another business.
8. Correct data. The Retailer enters each product's serial number and batch as the product carries them, and true dates. It corrects a mistake as soon as it finds it, and tells the Brand when a mistake reached a Buyer or another business.
9. DPP Host's role. DPP Host provides the service to the Brand and to the Retailer. It is not a party to any sale or Delivery, does not check the Retailer's sales, Deliveries or Stock, and is not responsible for what the Retailer tells a Buyer or another business. For owner data, including Receipts, the Brand is the controller and DPP Host its processor (the Owner Services Annex). DPP Host keeps the records of Stock and Deliveries under the Terms and these Retailer Terms.
10. Misuse. DPP Host, or the Brand for its products, may stop the Retailer's Handovers or Deliveries at once when it hands over or sends products it did not sell or send, enters wrong data on purpose, or misuses a Buyer's address or Receipt. Every Handover, Delivery and mark is recorded in the audit logs of the Organisations involved.
11. Ending. The Retailer may end a link at any time by asking the Brand or DPP Host (hello@dpphost.eu). Either party may end these Retailer Terms as the Terms allow; every link of the Retailer then ends. The records of Deliveries and Stock made before the end stay with the Brand.
12. Liability, law and venue. As in the Terms (clauses 17 and 21).

Part B. Shops

13. Only products you sold. The Shop starts a Handover only for a product it sold to the Buyer (or delivers under that sale), and only for the products the Brand's link covers. Once the Brand sends Deliveries through DPP Host, the Shop hands over only products in its Stock.
14. Tell the Buyer. Before a Handover, the Shop tells the Buyer that the product is registered with the Brand's owner services on DPP Host. It enters a Buyer's email address only when the Buyer asks for the link by email; DPP Host then sends the link for the Shop.
15. What the Shop sees. Of each Handover the Shop sees the products, their serial numbers, the state, the times and the Buyer's short name ("Anna K.") until 30 days after the end, and nothing later.
16. Receipts. The Shop adds to a Handover only the Buyer's own receipt for the products handed over, with the Buyer's knowledge, and nothing else.
17. Returns. The Shop undoes a Handover only when the product came back to it, within 30 days of the Handover. The Buyer's registration then ends, and the product is back in the Shop's Stock.
18. Recalls. When a recall of the Brand affects a product, the Shop confirms at the Handover that the recall's action was done for that product only when it was done. The confirmation is kept with the Handover.
19. Invoice copies. The Shop may have its invoicing system send a copy of each of its invoices to the Shop's intake address on DPP Host (sales+{shop code}@in.dpphost.eu). DPP Host reads out of each copy the frame numbers of the Brand's products it names, the invoice number and the invoice date, records the sale of each such product in the Shop's Stock (shop, frame number, invoice number, date), and discards the copy at once: nothing else in it, such as the Buyer's name or address, is kept, written to a file or logged. A copy DPP Host cannot read is noted for 7 days by its invoice number only. The sale record is kept 24 months. The Shop may pause the copies at any time; the link on its invoices then works for any product in its Stock, as without copies. For the personal data in these copies the Shop is the controller and DPP Host its processor, on the Shop's instructions in this clause: DPP Host processes them only to record the sale as described, keeps them confidential, protects them with the measures the Terms describe, uses for this processing only the sub-processors the Terms and the privacy notice name (Cloudflare receives the message and hands it to DPP Host's program; Supabase holds the record), helps the Shop with data subjects' requests and personal data breaches as the Terms provide, deletes the copy as this clause says and the records at the end of the Shop's link or on its request, and gives the Shop the information it needs to show that this clause is kept. The Shop sends copies only of invoices for the Brand's products it sold, tells its customers in its own privacy notice that it uses DPP Host for this, and sends no copy that it may not share.

Part C. Distributors

20. No Handovers. A Distributor hands no product over to a Buyer through its Distributor link. A business that also sells the Brand's products to consumers does that through a Shop link.
21. Shops you add. A Distributor invites only real shops in its countries, for the Brand's products in its scope, and sends the Brand's products only to the Brand and to the shops it added. It answers to the Brand for the shops it adds, and removes a shop that misuses the service. The Brand sees each shop the Distributor adds and may remove it.